At Valia, we strive to provide efficient handling and shipping of your purchases.
Handling Time: 3–5 business days to process. Orders after 11 AM on Saturdays ship the next Monday.
Delivery Time: 7–10 business days (standard).
Carriers: USPS, UPS, FedEx, DHL (delays may occur beyond our control).
For questions, contact: info@shopvalia.com
Returns accepted within 30 days of purchase
Items must be new and unused
Custom logo products are not returnable
Customer is responsible for return shipping costs
A $3 processing fee will be deducted from the refund
Include a tracking number when returning your item
Refunds exclude shipping fees and will be issued to the original payment method within 10 business days
Missing or incorrect items must be reported within 72 hours of delivery.